fortunately, michael stead chrysler in walnut creek had an ad on their website for a $30 oil change, so i drove the hour up there to get things done.
the staff was courteous but pushy in that weird service way. "this is a turbo, sir, you should get your oil changed every 3,000 miles and it's been 4,000 since you had the last one done."
well, actually there are two service conditions for the turbo engine in a cruiser -- 5,000 and 3,000 -- and i could have it changed at 5,000. in fact, i volunteer to get it done at 3,000 so i won't have chowder heads like you telling me what is in-and-out of warranty. i don't tell him that, of course.
"that's why i'm here."
he suggests my tires are wearing thin, asks if i want a quote ("sure") and sends me to the waiting room to wait for hertz to get me a rental car.
i can see him working on his computer as i talk to an older fellow in the waiting room about the merchant marines ... it looks to me that he's reading something about me on his screen ... it's a body language thing ... and yeah, you could say i'm just making stuff up, but remember, i've written poker books
and made a lot of money on the tables ... i'm not completely unfounded, and he sees something ... i can tell.he comes back to the waiting room. "i was looking at your account and see you live in santa clara. that's a haul from here ... if you'd like, i'll put you next in line -- i have another technician getting done in about 15 minutes -- and we can wait here and then go."
"sure, that'd be great."
okay. so he already knew i was in santa clara. i told him that when i handed him the car and they made the work order. so, unless it just took awhile for that to sink in, that's probably not the real reason. if i had to guess, and this is a guess that could only be categorized as "wild-ass," i'm guessing there's either a mention of my letter to sergio marchionne in my official record, or he was somehow directed to this 'blog and was reading it.
in any event, the tire quote got lost in the shuffle (which is fine). out in an hour, no problems found anywhere on the car again.
$30
