got a couple of envelopes at my NV address that are sent bulk mail with no return address ... the inside letter shows a business return address of:
program headquarters
300 north tucker
st. louis, MO 63101
what they are oh so generously offering me is extending the coverage on the continual car. very very nice considering:
1. the car comes with lifetime powertrain warranty by default.
=&=
2. i have the lifetime service contract.
but i call them anyway because i feel like fighting with someone today.
the conversation starts off well enough until we get to the mileage part.
"how many miles does your car have on it?"
"60,000."
"60,000! oh my god! are you sure? did you buy the car new?"
the last question is perplexing because i'm not sure what she's expecting for an answer there.
we talk for a bit. mostly she's doing that sales thing of feigning as though she gives a damn about my life (which, just for the record, i strongly suspect she does not). and we get to the meat of the deal ...
"well, our blah blah blah plan doesn't make sense because blah blah blah on and on so i recommend our premium platinum your penis will be bigger plan."
"you know this car comes with a lifetime powertrain warranty."
"we cover more than that. like the turbo {covered}, the transfer case {covered} and the axles {also covered, beeotch}."
"and how much is that?"
"blah blah blah. very complicated. blah blah blah. you know how it is. blah blah blah. $2800. blah blah blah. and would be good for 60,000 miles from now."
or, $1300 more than my bumper-to-bumper coverage. or $800 more than if i bought the warranty wrap today (only possible if my car had < 48k miles).
i have no idea who these people are, nor how they got my address associated with my car in NV -probably some house buying thing- but they are chock-full of scam. buy your protection from anyone but these guys. that includes the crack dealer on the corner -- at least you know what that guy looks like.
Showing posts with label advice to the public. Show all posts
Showing posts with label advice to the public. Show all posts
2010-06-23
2010-04-26
Ways to Hedge Your Lifetime Service Contract Bet
If you've read what I've said about buying a lifetime service contract and think you might want one, but aren't sure, there is a way to hedge your bet ...
If your car is new to you, it's covered by a 3 month/36,000 mile warranty and a wrap at this point in your car's lifetime is really just superfluous. By waiting, if you get rid of your car (i.e. sell or crash it), you haven't lost any extra money on the wrap if your car were to suddenly "go away." Waiting also gives you a chance to see if you're going to modify your ride (which, depending on what you do, can also nullify the contract).
It also gives you three years to decide if you want to keep your car a long time. Do note, however, that you must buy your lifetime service contract before four years/48,000 miles -- after that, the option isn't available to you as a buyer.
From a game theory point of view, waiting has three possible snags:
Chrysler drops your ability to purchase a lifetime wrap
I thought this was possible and is why I bought one almost immediately after they were offered. To be honest with you, I'm surprised they're still offering them. But at the point in time of this re-write (March 2013), they've been offering them for five years and for sure the possibility of buying a contract would be gone if it was a corporate money loser. The opportunity to buy them well stick around indefinitely.
You pay more money
If I had waited, I would have paid $366 more than at the point where I bought it; which is to say it would have been 21% more than the original price. Yes, it's true I lost the use of that money -- including possibly investing it -- but let's be honest, I wasn't going to do that and neither are you.
You forget to buy one
You have to purchase a contract in the first four years/48,000 miles. If you miss those magic numbers, you can't buy a service contract. (Pushing up against this deadline also gives you less of a chance to find the lowest price.)
Buying a service contract immediately gives you a couple small advantages:
Free rental car when you take your car in for service
Dealerships will try to keep you from doing this so they don't have to fork over the money/do the paperwork. That's the bad news. The up-side is you'll probably get your oil changed first of all the people in the waiting room.
Roadside assistance
Think: something that is AAA-like. This is only good for the first seven years/100,000 miles. Unless you perpetually run out of gas, get flats you don't feel like changing or continually lock yourself out of your cars, this isn't a big deal.
Concierge service
You talk on the phone with people who can't use Google as well as you can. I list it only for completeness -- not to suggest it's actually worth a damn.
If you do buy a lifetime service contract, I strongly recommend that you buy a one with a $100 deductible (the highest amount possible). By doing this you're paying the lowest possible premium for your contract. Eventually you will get rid of the car (or you'll die and the car gets rid of you); the instant that happens, you didn't need the extra coverage in the contract anyway. Thanks to inflation, $100 will seem to be less-and-less (relatively speaking) in the future anyway, so even the deductible hit to your pocketbook won't be that strong.
Let's look at a real-life example: mine. At $0 deductible my contract was $1270 more than what I paid. In the service sense of the word, I would have to make 13 trips to the dealer before it would be "cheaper" for me to have bought a $0 deductible (and in this case, yes, I have invested that money to cover the difference). Right now the continual car is at 57,000 miles and I've made no service contract trips to the dealer yet (although my air conditioning has failed and as of this second I do need one).
So let's be overly pessimistic and say I'll need a service every 50k miles. In order to make 13 trips, my car would have to go 600,000 miles. Assuming I continue to drive 20,000 miles a year, that would be 30 years from now -- and I'd be at a questionable driving age.
Remember, that's making a lot of abusive assumptions. If you assume I'll need less service, or I start driving less, those numbers become much smaller.
To keep a stupid story short, my advice is if you decide to buy a lifetime service contract on a Chrysler, Jeep or Dodge, you should get the $100 deductible. If you aren't likely to modify, crash or sell your ride, you should buy the contract immediately. If you think any of those three things are likely to happen, you should wait until right before you cross out of the 3 year/36,000 bumper-to-bumper that comes with a new vehicle.
(And don't be afraid to buy one online instead of from a dealer. It's the exact same policy and it's good at all Chrysler, Jeep, Dodge dealers. Look at chrysler.com if you have any doubt as to whether or not a dealer is "real.")
If your car is new to you, it's covered by a 3 month/36,000 mile warranty and a wrap at this point in your car's lifetime is really just superfluous. By waiting, if you get rid of your car (i.e. sell or crash it), you haven't lost any extra money on the wrap if your car were to suddenly "go away." Waiting also gives you a chance to see if you're going to modify your ride (which, depending on what you do, can also nullify the contract).
It also gives you three years to decide if you want to keep your car a long time. Do note, however, that you must buy your lifetime service contract before four years/48,000 miles -- after that, the option isn't available to you as a buyer.
From a game theory point of view, waiting has three possible snags:
Chrysler drops your ability to purchase a lifetime wrap
I thought this was possible and is why I bought one almost immediately after they were offered. To be honest with you, I'm surprised they're still offering them. But at the point in time of this re-write (March 2013), they've been offering them for five years and for sure the possibility of buying a contract would be gone if it was a corporate money loser. The opportunity to buy them well stick around indefinitely.
You pay more money
If I had waited, I would have paid $366 more than at the point where I bought it; which is to say it would have been 21% more than the original price. Yes, it's true I lost the use of that money -- including possibly investing it -- but let's be honest, I wasn't going to do that and neither are you.
You forget to buy one
You have to purchase a contract in the first four years/48,000 miles. If you miss those magic numbers, you can't buy a service contract. (Pushing up against this deadline also gives you less of a chance to find the lowest price.)
Buying a service contract immediately gives you a couple small advantages:
Free rental car when you take your car in for service
Dealerships will try to keep you from doing this so they don't have to fork over the money/do the paperwork. That's the bad news. The up-side is you'll probably get your oil changed first of all the people in the waiting room.
Roadside assistance
Think: something that is AAA-like. This is only good for the first seven years/100,000 miles. Unless you perpetually run out of gas, get flats you don't feel like changing or continually lock yourself out of your cars, this isn't a big deal.
Concierge service
You talk on the phone with people who can't use Google as well as you can. I list it only for completeness -- not to suggest it's actually worth a damn.
If you do buy a lifetime service contract, I strongly recommend that you buy a one with a $100 deductible (the highest amount possible). By doing this you're paying the lowest possible premium for your contract. Eventually you will get rid of the car (or you'll die and the car gets rid of you); the instant that happens, you didn't need the extra coverage in the contract anyway. Thanks to inflation, $100 will seem to be less-and-less (relatively speaking) in the future anyway, so even the deductible hit to your pocketbook won't be that strong.
Let's look at a real-life example: mine. At $0 deductible my contract was $1270 more than what I paid. In the service sense of the word, I would have to make 13 trips to the dealer before it would be "cheaper" for me to have bought a $0 deductible (and in this case, yes, I have invested that money to cover the difference). Right now the continual car is at 57,000 miles and I've made no service contract trips to the dealer yet (although my air conditioning has failed and as of this second I do need one).
So let's be overly pessimistic and say I'll need a service every 50k miles. In order to make 13 trips, my car would have to go 600,000 miles. Assuming I continue to drive 20,000 miles a year, that would be 30 years from now -- and I'd be at a questionable driving age.
Remember, that's making a lot of abusive assumptions. If you assume I'll need less service, or I start driving less, those numbers become much smaller.
To keep a stupid story short, my advice is if you decide to buy a lifetime service contract on a Chrysler, Jeep or Dodge, you should get the $100 deductible. If you aren't likely to modify, crash or sell your ride, you should buy the contract immediately. If you think any of those three things are likely to happen, you should wait until right before you cross out of the 3 year/36,000 bumper-to-bumper that comes with a new vehicle.
(And don't be afraid to buy one online instead of from a dealer. It's the exact same policy and it's good at all Chrysler, Jeep, Dodge dealers. Look at chrysler.com if you have any doubt as to whether or not a dealer is "real.")
Should I Buy a Lifetime Service Contract on My Chrysler/Jeep/Dodge?
(for search engine hits, this could be thought of as Should I buy an extended warranty on my car? even though, in a technical and legal sense of the word, a service contract isn't a warranty. Another spin on this would be Should I buy a Maximum Care Service Contract?)
I get the occasional email/comment here from people asking about lifetime service contracts (aka "lifetime warranty," "unlimited warranty wrap") and feel compelled to write an over-riding article on the concept ...
(Although I'll be making reference to Chryslers here, the exact same ideas apply to all Chrysler Group LLC vehicles, namely Dodges and Jeeps. In fact, their service contract prices and terms are identical to all Chryslers.)
Should you buy a lifetime service contract on your car?
Really, there's no cut-and-dried answer to this. Only you can make the "right" choice, but I can give you enough questions, comments and ideas to lead you to a decision that'll make the most sense in your case ...
Before you ask yourself anything, be prepared to be ready to be brutally frank in with yourself in your answers. In my wanderings through the world I've been struck, time and time again, by how few people are able to either be honest with themselves, or even focus on "larger truth."*
In the purist's sense of the word, by buying a lifetime service contract, you're making a bet against yourself ... You're saying you believe the car you're buying will suffer more repair problems over the period of time you own it than you'll pay up-front with a service contract.
Never forget the prime rule of service contracts: All companies make money on these contracts or they wouldn't offer them.
My guess is the way they make the most is simply by pandering to the new American trend of fear. In our collective lifetimes, Americans have become afraid of everything: terrorists, swine flu, illegal immigrants -- you name it. In keeping with this, people fear their cars will break down and will buy a service contract.
Chrysler knows, full-well, that the average American owns a car for 5.1 years, but will own a Chrysler for 4.9 years. If you fall into that category (and odds are good that you do), and you buy a lifetime service contract, Chrysler makes more money by default -- you could have bought a shorter (five, six or seven years; with 60,000 to 100,000 miles).
Looking at it this from any offering company's point of view, they make money on you buying a service contract if one of three broad things are true:
The last is the one that is under contention and the one that you can work to influence. Although I don't have any solid evidence from Chrysler, it's probably safe to assume that they'll do all they can to back out of paying out against a service contract.** That means for you to get paid you'll have to follow everything in the contract to the letter. (That also means you'll have to read and think ... God forbid.)
If you're dealing with a Jeep, Chrysler or Dodge, have a look-see at the hi-lighted version of the maximum care wrap service contract. Speed read it and just look at the hi-lighting if you want -- those are the things that I think are of particular interest, sort of freakishly strange or flat-out gotchas.
(If you're thinking about some other vehicle, or contract you should read that first ... I'll wait for everyone right here until you come back.)
Howdy. Now that you're more aware, you need to ask yourself seriously how long you plan on holding onto your car. Be honest. Here are some less-obvious things that could affect the term of your ownership:
You should NOT buy a lifetime service contract if ANY of the following are true:
A lifetime service contract may make sense if you don't fit in any of the categories above and, especially, if one or more of the follow true:
I get the occasional email/comment here from people asking about lifetime service contracts (aka "lifetime warranty," "unlimited warranty wrap") and feel compelled to write an over-riding article on the concept ...
(Although I'll be making reference to Chryslers here, the exact same ideas apply to all Chrysler Group LLC vehicles, namely Dodges and Jeeps. In fact, their service contract prices and terms are identical to all Chryslers.)
Should you buy a lifetime service contract on your car?
Really, there's no cut-and-dried answer to this. Only you can make the "right" choice, but I can give you enough questions, comments and ideas to lead you to a decision that'll make the most sense in your case ...
Before you ask yourself anything, be prepared to be ready to be brutally frank in with yourself in your answers. In my wanderings through the world I've been struck, time and time again, by how few people are able to either be honest with themselves, or even focus on "larger truth."*
In the purist's sense of the word, by buying a lifetime service contract, you're making a bet against yourself ... You're saying you believe the car you're buying will suffer more repair problems over the period of time you own it than you'll pay up-front with a service contract.
Never forget the prime rule of service contracts: All companies make money on these contracts or they wouldn't offer them.
My guess is the way they make the most is simply by pandering to the new American trend of fear. In our collective lifetimes, Americans have become afraid of everything: terrorists, swine flu, illegal immigrants -- you name it. In keeping with this, people fear their cars will break down and will buy a service contract.
Chrysler knows, full-well, that the average American owns a car for 5.1 years, but will own a Chrysler for 4.9 years. If you fall into that category (and odds are good that you do), and you buy a lifetime service contract, Chrysler makes more money by default -- you could have bought a shorter (five, six or seven years; with 60,000 to 100,000 miles).
Looking at it this from any offering company's point of view, they make money on you buying a service contract if one of three broad things are true:
- You never have a problem
- You have a problem, but never make a claim
- You make a claim, but they are able to deny it
The last is the one that is under contention and the one that you can work to influence. Although I don't have any solid evidence from Chrysler, it's probably safe to assume that they'll do all they can to back out of paying out against a service contract.** That means for you to get paid you'll have to follow everything in the contract to the letter. (That also means you'll have to read and think ... God forbid.)
If you're dealing with a Jeep, Chrysler or Dodge, have a look-see at the hi-lighted version of the maximum care wrap service contract. Speed read it and just look at the hi-lighting if you want -- those are the things that I think are of particular interest, sort of freakishly strange or flat-out gotchas.
(If you're thinking about some other vehicle, or contract you should read that first ... I'll wait for everyone right here until you come back.)
Howdy. Now that you're more aware, you need to ask yourself seriously how long you plan on holding onto your car. Be honest. Here are some less-obvious things that could affect the term of your ownership:
- Your likelihood of a bad accident or hardcore vandalism (neither of which are covered)
- Gas being $7-$10/gallon (I'd say this is likely within a decade)
- Your life expectancy
- How easily you are "bored" by the car you drive
You should NOT buy a lifetime service contract if ANY of the following are true:
- You believe your car will experience fewer mechanical problems (in dollar amounts) than the price of your service contract
- You plan on modifying your vehicle (that can invalidate the contract)
- You won't religiously service your car in accordance with your owner's manual
- You live in an area that is several hundred miles removed from a reputable dealer
- You plan on holding onto your car less than seven years or 100,000 miles -- including passing the car along to relatives (other service contracts make more sense if these things are true)
- You have reason to believe you will live fewer than seven years
- You plan on moving your car outside the US
- You tend to get in a fair number of accidents (or a serious accident is likely)
- You believe that the vast majority of the problems in your car will come from the powertrain (this is already covered in your powertrain warranty if you're the first owner for 2007 - 2009. you can get a powertrain only contract if this doesn't apply to you)
- You have a manual transmission and are most worried about clutch problems (clutches aren't covered)
- You're paranoid by nature and automatically assume Chrysler will renege on the contract
- You do your own car maintenance and can't keep track of receipts or records of your work
- You believe your car is at high risk for theft
- You have any off-road use that could be classified as "severe"
- Your car is likely to be caught in a flood
A lifetime service contract may make sense if you don't fit in any of the categories above and, especially, if one or more of the follow true:
- You put an excessive number of miles on your car
- You often drive in unusually hostile road environments (extremes in temperature, weather, extremely rough roads [but not off-road -- this is specifically excluded])
- You'd rather not worry about fixing your car
- You don't know where you'd get money for a major car repair
- You insist on having all your car maintenance done by a dealership
- You have reason to believe your car may be prone to failure
- Your over-arching plan is to never buy another internal combustion car
- Your car is fully loaded and/or has a top-of-the-line factory stereo
- Your car is a convertible -- especially if it's a hardtop convertible (the convertible motor is covered by the warranty, but a cloth top is not)
- Your car was manufactured in the US (I rented a Dodge Calibre that was US built and it was of a considerably worse construction than my Mexican-built Cruiser)
With a little bit of thought and your best guesses about your personal situation, you should have a pretty good idea if a service contract is for you or not. Good luck with your decision ... I hope your car breaks if you buy a service contract -- I hope it doesn't if you don't.
If you've read all the way through here, you might also be interested in my advice on ways to hedge your service contract buy ... could give you a chance to not shell out the money yet as you try to decide as a lifetime service contract makes sense.
*{An example that comes to mind immediately: I was working at Danger on the hiptop (ultimately known as the T-Mobile SideKick) and a tradeshow customer -- probably a high tech analyst -- asked what the durability of our device would be. I hate people who give canned answers to questions so rather than be the typical corporate stooge and say that that had not yet been determined (the easy, safe and completely non-informing answer), I explained that although we hadn't gone beyond prototypes, I would expect publicly released final units to last a couple of years.
"A couple of years? As in two?"
"We're not final yet, but that's what I'd expect."
"And you think that's acceptable?"
I un-corked on him. "Yes, I think that's acceptable! How long have you ever used a cell phone?" He hemmed and hawed, acting like the poser that he was. That only boiled me faster. I pressed and pressed and pressed until he admitted he'd never used a cell phone for longer than four months.
In other words, any piece of crap would work for him and two years didn't actually make any difference ... So when I say honesty toward yourself, I mean don't be like that guy.}
**{note that as of March, 2013, I've had five service contract repairs (paying $500 out of my pocket for roughly $2400 worth of work. To this point in time, Chrylser has never even acted as thought they wouldn't pay or honor a claim ... So this original comment may be over-paranoid.}
If you've read all the way through here, you might also be interested in my advice on ways to hedge your service contract buy ... could give you a chance to not shell out the money yet as you try to decide as a lifetime service contract makes sense.
*{An example that comes to mind immediately: I was working at Danger on the hiptop (ultimately known as the T-Mobile SideKick) and a tradeshow customer -- probably a high tech analyst -- asked what the durability of our device would be. I hate people who give canned answers to questions so rather than be the typical corporate stooge and say that that had not yet been determined (the easy, safe and completely non-informing answer), I explained that although we hadn't gone beyond prototypes, I would expect publicly released final units to last a couple of years.
"A couple of years? As in two?"
"We're not final yet, but that's what I'd expect."
"And you think that's acceptable?"
I un-corked on him. "Yes, I think that's acceptable! How long have you ever used a cell phone?" He hemmed and hawed, acting like the poser that he was. That only boiled me faster. I pressed and pressed and pressed until he admitted he'd never used a cell phone for longer than four months.
In other words, any piece of crap would work for him and two years didn't actually make any difference ... So when I say honesty toward yourself, I mean don't be like that guy.}
**{note that as of March, 2013, I've had five service contract repairs (paying $500 out of my pocket for roughly $2400 worth of work. To this point in time, Chrylser has never even acted as thought they wouldn't pay or honor a claim ... So this original comment may be over-paranoid.}
2010-04-25
Warming up a car engine
this passed along to me by my pal, cap'n happy -- i don't know his
source.
my rule of thumb on the continual car is idle until the engine RPM
naturally kicks back (it's about 10 seconds).
i also let it idle at all stop lights and intersections, but shut it
down (continually) in things like drive-thrus.
{4/28 -- this came from fortune magazine}
***
"In the past, when cars had carburetors, engines used thick oil that
required warming up," says Mike Harrison, Ford's V-8 engine programs
manager. Today's thinner oils allow engines to be driven away sooner,
making
idling unnecessary.
His rule: If you're operating your car above 0° F, you can drive away
within
10 seconds (he advises 30 seconds for temperatures below zero).
Experts also say you'll save gas by turning off your engine if you're
going
to idle for more than 30 seconds -- some studies suggest even less
time.
According to an EDF report published last year, unnecessary idling will
waste between $44 and $392 on fuel annually (range depends on fuel
prices,
idling habits, and vehicle type).
But won't shutting the car on and off wear down the starter and battery?
Two
extra restarts each day will average about $10 a year in repairs. "If
your
engine is operating fewer hours, there's less wear on the most
expensive
parts," says Jeff Bartlett, an auto editor with Consumer Reports
source.
my rule of thumb on the continual car is idle until the engine RPM
naturally kicks back (it's about 10 seconds).
i also let it idle at all stop lights and intersections, but shut it
down (continually) in things like drive-thrus.
{4/28 -- this came from fortune magazine}
***
"In the past, when cars had carburetors, engines used thick oil that
required warming up," says Mike Harrison, Ford's V-8 engine programs
manager. Today's thinner oils allow engines to be driven away sooner,
making
idling unnecessary.
His rule: If you're operating your car above 0° F, you can drive away
within
10 seconds (he advises 30 seconds for temperatures below zero).
Experts also say you'll save gas by turning off your engine if you're
going
to idle for more than 30 seconds -- some studies suggest even less
time.
According to an EDF report published last year, unnecessary idling will
waste between $44 and $392 on fuel annually (range depends on fuel
prices,
idling habits, and vehicle type).
But won't shutting the car on and off wear down the starter and battery?
Two
extra restarts each day will average about $10 a year in repairs. "If
your
engine is operating fewer hours, there's less wear on the most
expensive
parts," says Jeff Bartlett, an auto editor with Consumer Reports
2009-07-19
public warning about chapman chrysler jeep service; henderson, NV
so here's the deal ... chapman chrysler jeep in las vegas, NV handed me a vehicle inspection (part of a chrysler coupon i had), that showed i needed $814 worth of services (bad fuel injection, dirty power steering fluid and dirty automatic transmission fluid). no inspection before this one by chapman, and the one immediately preceding it, showed any problems with my vehicle.
if you're new here, go ahead and read through some of the stuff i've written to decide whether i'm a flakeball just spouting off, or i have a legitimate complaint about something suspicious going on here ... after you're done with that my advice to you would be to get a second opinion of any recommendation by chapman.
it should be noted that their service, although often slow (they set me up an appointment at 10:00, but don't roll my car into the service bay until 15:30?), is done spot-on the money. everything chapman claimed they'd do eventually got done completely and correctly.
if you're new here, go ahead and read through some of the stuff i've written to decide whether i'm a flakeball just spouting off, or i have a legitimate complaint about something suspicious going on here ... after you're done with that my advice to you would be to get a second opinion of any recommendation by chapman.
it should be noted that their service, although often slow (they set me up an appointment at 10:00, but don't roll my car into the service bay until 15:30?), is done spot-on the money. everything chapman claimed they'd do eventually got done completely and correctly.
2009-03-31
... or maybe so ...
it appears that bankruptcy is imminent for at least one of the major car manufacturers, and there's no question that chrysler will end up pulling the trigger in that game of russian roulette. the obvious question is what happens to the continual car service contract? because if there's no contract, the continual car isn't a forever living vampire, sucking down the world's resources; it's nothing more than a zombie waiting to get shot in the head -- just like the car you drive.
i don't need that.
it's so easy to get wound up in speculation about "oh, what if this happens?" and "oh, what if that happens?" that it becomes easy to ignore the obvious, which is why don't you just ask the people directly involved. from an information point of view, by far the biggest weakness of the internet is hearsay, false rumor, and the absolute worst -- idle speculation. i'm not going to fall into that trap so i call daimlerchrysler service contracts, the people i have a legal agreement with for the continual car.
i dive deep into a voice recognition phone tree for my service contract number, ultimately not being able to tell what choice i'm supposed to make so i just say "operator." a short pause brings me to a real live person that batters me with questions. what's my name? what's the last 8 digits of my VIN? what's my address and phone number? who was president after millard fillmore?
i know all that stuff and at four minutes past my dialling the telephone we're through all the nonsense. which means we're to the good part.
me: "as i'm sure you're all too aware, chrysler is in big time financial trouble. they might go bankrupt. if they do, what happens to this service contract?"
service operator guy: "sir, we have no information regarding the financial situation of chrysler. as soon as we do, we'll inform you. but if something like that did happen, your service contract still applies. it's a confidential {i'm pretty sure that's the word he used, it stuck to me because i'd never heard it in that context} legally binding contract."
me: "i just want to be absolutely clear here ... unless something totally insane happens, like chrysler declaring chapter seven {that's the form of bankruptcy where a company just vanishes}, i am covered. if chrysler were to declare bankruptcy, like a chapter 11, i'd still be able to get my car fixed under this service contract."
service: "that's correct. is there anything else i can do for you?"
me: "no, that's quite enough. thank you."
i don't need that.
it's so easy to get wound up in speculation about "oh, what if this happens?" and "oh, what if that happens?" that it becomes easy to ignore the obvious, which is why don't you just ask the people directly involved. from an information point of view, by far the biggest weakness of the internet is hearsay, false rumor, and the absolute worst -- idle speculation. i'm not going to fall into that trap so i call daimlerchrysler service contracts, the people i have a legal agreement with for the continual car.
i dive deep into a voice recognition phone tree for my service contract number, ultimately not being able to tell what choice i'm supposed to make so i just say "operator." a short pause brings me to a real live person that batters me with questions. what's my name? what's the last 8 digits of my VIN? what's my address and phone number? who was president after millard fillmore?
i know all that stuff and at four minutes past my dialling the telephone we're through all the nonsense. which means we're to the good part.
me: "as i'm sure you're all too aware, chrysler is in big time financial trouble. they might go bankrupt. if they do, what happens to this service contract?"
service operator guy: "sir, we have no information regarding the financial situation of chrysler. as soon as we do, we'll inform you. but if something like that did happen, your service contract still applies. it's a confidential {i'm pretty sure that's the word he used, it stuck to me because i'd never heard it in that context} legally binding contract."
me: "i just want to be absolutely clear here ... unless something totally insane happens, like chrysler declaring chapter seven {that's the form of bankruptcy where a company just vanishes}, i am covered. if chrysler were to declare bankruptcy, like a chapter 11, i'd still be able to get my car fixed under this service contract."
service: "that's correct. is there anything else i can do for you?"
me: "no, that's quite enough. thank you."
2009-03-30
making it last forever
good article here on long term cars, with a focus on a guy that has driven his new '66 volvo p1800 *2.6M* miles.
http://www.autoweek.com/article/20090305/CARNEWS/303059998
it's interesting that the 2M guy changes antifreeze only every 100k miles (not to mention that his car isn't even garaged!). his car has the original body, engine block, transmission and differential; with an engine re-build @ 680k miles. front seats replaced 2x due to sun damage -- the rest is original.
http://www.autoweek.com/article/20090305/CARNEWS/303059998
it's interesting that the 2M guy changes antifreeze only every 100k miles (not to mention that his car isn't even garaged!). his car has the original body, engine block, transmission and differential; with an engine re-build @ 680k miles. front seats replaced 2x due to sun damage -- the rest is original.
salient continual car points below, on the chance the article gets struck in the future. {my comments in braces.}
Top tips from folks who keep their cars over long distances:
1. Regular oil changes are just a start. Check the owner's manual for when to replace coolant, transmission and differential lubricants, brake and steering fluids, air and fuel filters, belts and hoses.
{this one seems like a gimme -- i'm surprised it's on the list.}
2. Fix it as soon as it breaks. A worn ball joint or shock absorber may seem like no big deal at first, but keeping it on the car long-term stresses other components. Minor dings or scratches can become big rust holes. Deferred maintenance turns a survivor into a beater.
{love that last sentence.}
3. Drive gently. Frequent drag-racing starts and F1-style braking maneuvers do not enhance your car's long-term durability.
4. Budget for it. When you're done with car payments, save at least some of that cash for upkeep.
{... or maybe pay a little more up-front with a chrysler lifetime warranty and pray the fates somehow keep you in the game.}
5. Choose quality parts. You're keeping the car, so why cheap out?
6. Find a mechanic you can trust. A wrench who knows your machine inside and out is a valuable ally in keeping it going.
7. Keep records. If you wish to sell or need to make an insurance claim, records make all the difference in proving your car's true value.
{sell a long term vehicle? please.}
8. Enjoy driving! The point of all of this is that you like driving the car. If you come to regard it as and old heap you resent rather than a traveling companion on the journey, it's time to make a trade.
{there's another point here, but if you're in for the Long Term Game, you already know what it is. and if you're not, you wouldn't understand it anyway ...}
2008-10-23
rhymes with "duck"
this from my brother, the world's best mechanical engineer, when i asked him about possibly buying a reusable air filter (with a 1M mile guarantee) and then continually cleaning it every oil change for the life of the car.
***
re: Reusable air filters SUCK
Reusable air filters fall under the broad umbrella of aftermarket automotive equipment that is almost unequivocally bad. My wife bought one of these for her Yaris without my knowledge. Her gas mileage dropped a couple MPG.
Air intakes are extensively engineered by car companies to optimize air flow and minimize noise in the engine compartment. They might have a few thousand hours of engineering in this system. The aftermarket guys think they're working hard if they throw 200 hours at a problem. K&N makes this reusable filter material then repackages it for 200 different cars. I'm sure they don't even check if it affects HP, noise, or mpg. They just check if it fits. You'll have people tell you that they are great. Ask them how they know that.
I believe my wife's car suffered because it was highly engineered for gas mileage and the K&N filter caused more resistance to incoming air flow (and possibly different flow such as turbulence).
Some of the aftermarket car parts guys make aftermarket motorcycle parts. EVERY aftermarket part used on the Indian Motorcycle had issues. And there were a lot of them. Fuel petcocks, fuel caps, coils, brakes etc, etc. Aftermarket automotive parts are underengineered.
***
re: Reusable air filters SUCK
Reusable air filters fall under the broad umbrella of aftermarket automotive equipment that is almost unequivocally bad. My wife bought one of these for her Yaris without my knowledge. Her gas mileage dropped a couple MPG.
Air intakes are extensively engineered by car companies to optimize air flow and minimize noise in the engine compartment. They might have a few thousand hours of engineering in this system. The aftermarket guys think they're working hard if they throw 200 hours at a problem. K&N makes this reusable filter material then repackages it for 200 different cars. I'm sure they don't even check if it affects HP, noise, or mpg. They just check if it fits. You'll have people tell you that they are great. Ask them how they know that.
I believe my wife's car suffered because it was highly engineered for gas mileage and the K&N filter caused more resistance to incoming air flow (and possibly different flow such as turbulence).
Some of the aftermarket car parts guys make aftermarket motorcycle parts. EVERY aftermarket part used on the Indian Motorcycle had issues. And there were a lot of them. Fuel petcocks, fuel caps, coils, brakes etc, etc. Aftermarket automotive parts are underengineered.
2008-08-26
buy your next chrysler from autowest
when i bought my PT cruiser convertible, i was very disappointed in what should have been a turn-key sale from antioch chrysler.
instead i would recommend using the fleet manager of autowest dodge chrysler jeep, roger thurman. he was very quick to respond to me and always exceedingly reasonable in all transactions. but for an odd twist of fate i would have bought a car from him and now i wish i would have.
if you use him, you won't regret it.
instead i would recommend using the fleet manager of autowest dodge chrysler jeep, roger thurman. he was very quick to respond to me and always exceedingly reasonable in all transactions. but for an odd twist of fate i would have bought a car from him and now i wish i would have.
if you use him, you won't regret it.
don't buy a car from antioch chrysler
i bought my car through a third party using antioch chrysler. on every turn they tried to charge me more than even a reasonable market average for:
* extra components for the car
* a service agreement for the car
* a warranty extension on the car
they failed to remove an sheet below my back seats during prepping that said something akin to, "to be removed by the dealer only before delivery to the buyer."
they even went so far as to be "worried" whether or not i was going to complete my car deal when i had written them a $1000 deposit check WITH NO PROOF FROM THEM THAT I HAD WRITTEN IT. seems like *i* should have been the one who was worried.
if you're going to buy a chrysler, dodge or jeep, i recommend talking to the fleet manager, roger thurman, at autowest dodge chrysler jeep. of the dealers i spoke to (and i talked to nearly 20), he was easily the most reasonable, efficient and level-headed.
* extra components for the car
* a service agreement for the car
* a warranty extension on the car
they failed to remove an sheet below my back seats during prepping that said something akin to, "to be removed by the dealer only before delivery to the buyer."
they even went so far as to be "worried" whether or not i was going to complete my car deal when i had written them a $1000 deposit check WITH NO PROOF FROM THEM THAT I HAD WRITTEN IT. seems like *i* should have been the one who was worried.
if you're going to buy a chrysler, dodge or jeep, i recommend talking to the fleet manager, roger thurman, at autowest dodge chrysler jeep. of the dealers i spoke to (and i talked to nearly 20), he was easily the most reasonable, efficient and level-headed.
use boardwalk chrysler (redwood city, CA) for your service issues -- they're great
i've been using boardwalk chevrolet volkswagen jeep chrysler plymouth lotus nissan on 1 bair island road in redwood city for service on my PT cruiser convertible and they have been spectacular. they treat me like a real human being, everything is super-efficient and the work has always been spot-on.
they even have great people working the enterprise counter if you need a rental car. highly recommended.
they even have great people working the enterprise counter if you need a rental car. highly recommended.
don't use stevens creek chrysler jeep dodge service
this is just for the google search engines of the world (hence the title that ups the ranking).
stevens creek chrysler jeep dodge has provided me with nothing but weak service. read through this 'blog to this point and see that they've been slow/slack with warranty work and bad at treating me like a customer.
if you're in the san francisco bay area, use boardwalk chevrolet volkswagen jeep chrysler plymouth lotus nissan on 1 bair island road in redwood city for your service instead. they've been great for me, including fixing a remarkably difficult problem.
stevens creek chrysler jeep dodge has provided me with nothing but weak service. read through this 'blog to this point and see that they've been slow/slack with warranty work and bad at treating me like a customer.
if you're in the san francisco bay area, use boardwalk chevrolet volkswagen jeep chrysler plymouth lotus nissan on 1 bair island road in redwood city for your service instead. they've been great for me, including fixing a remarkably difficult problem.
2008-02-27
chrysler lifetime maximum care service contract (aka warranty wrap)
{note: i added this posting on 12/18/09, but pre-dated it to fall in with the purchase of the service contract. bolding and CAPITALIZATON of the document is per daimlerchrysler's spec ... i have highlighted things i think are interesting, odd or important.
4/16/14 addendum: this is easily the most read page on this 'blog, so it's worth making an additional note here ... in your mind -especially if you're a brand zealot- you may think of chrysler, dodge, ram and jeep as being different vehicles, but from a corporate perspective, they are not. as of 2008, the contracts for dodge, ram, chrysler and jeep look identical to this one. the pricing on any of the vehicles is identical regardless of vehicle cost. my guess is all this would still would be true today. i looked briefly at buying a FIAT and looked at their version of the service contract ... it was very similar (slightly better in some respects) ... everything here is very very close to applying those vehicles as well.}
DEAR B1-66ER
CONGRATULATIONS! You are now covered by a genuine DAIMLERCHRYSLER SERVICE CONTRACT. You made a wise choice when you elected to protect your vehicle investment.
The enclosed Plan Provisions are your actual Service Contract. They fully describe the coverage and features of your Plan and identify you and your vehicle as being eligible for Plan service.
The personalized Plan Provisions should always be presented to your servicing dealer when requesting Plan service. We recommend that you keep your Plan Provisions with your vehicle's other important papers in the glove box at all times for prompt service.
If you have any questions regarding the specific service contract you purchased, contact your selling dealer.
Should you have questions about your service contract coverage or benefits that your dealer cannot answer, or need assistance obtaining Plan Service from a DaimlerChrysler Motors LLC dealer, please feel free to call us toll-free, 8:00 A.M. to 5:00 P.M. Monday through Friday.
We sincerely hope you never need a covered component repair-but, if you do you have the security of a DaimlerChrysler Service Contract.
DaimlerChrysler Service Contracts, Inc.
P.O. Box 2700
Troy, Michigan
48007-2700
--------------------------------------------------------------------------------
DEFINITIONS: The following are key words which are included in these Provisionswhich have particular meaning:
*you, your - Means "you" the Plan Purchaser
*Dealer - Means "Authorized DaimlerChrysler Service Contract Dealer"
*DaimlerChrysler Vehicles - Means "Chrysler, Dodge or Jeep brand vehicles only"
*we, us, our - Means DaimlerChrysler Motors LLC
*Plan - Means this "Lifetime Maximum Care Wrap Plan" which is a Service Contract
A SERVICE CONTRACT: This Plan is a service contract between you and us. It protects you against major repair bills should a component covered by the Plan fail in normal use. This Plan is not part of the vehicle's factory warranty. We are solely responsible (liable) for fulfillment of the provisions of the Plan.
IMPORTANT! The maximum reimbursable amount should a covered component fail will be THE TOTAL COST OF THE REPAIRS PER VISIT LESS THE DEDUCTIBLE, OR THE CASH VALUE OF THIS VEHICLE WHICHEVER IS LESS!
The cash value of the vehicle will be determined by the average retail value as listed in the current NADA Used Car Pricing Guide. In situations where the repairs costs exceed the cash value of the vehicle, the remainder of the Plan coverage will be cancelled.
PLAN PROVISIONS: These are your plan provisions. Place them in your glove compartment. You must present these provisions to the servicing dealer when requesting plan service. They will describe the plan you purchased and identify you and your vehicle as being eligible for plan service by a specifically assigned service contract number.
This issuance of Plan Provisions by us shall not be deemed as a waiver of our right, or considered a restriction of our right to refuse to pay for service and/or to cancel the Plan should it subsequently be discovered that the vehicle for which the Plan was purchased was not eligible for Plan coverage.
NOTE: In addition to your service contract, your vehicle may also be covered by your vehicle's Lifetime Powertrain warranty. For warranty coverage details, please refer to your warranty information booklet. THIS PLAN DOES NOT COVER ANY REPAIR WHICH IS COVERED BY THE LIFETIME POWERTRAIN WARRANTY.
OBTAINING PLAN SERVICE: Plan service will be provided or assisted by the Dealer who sold you the Plan, at his place of business, using new or authorized remanufactured parts. In the event you cannot return to the selling Dealer for service, you may request service from any Chrysler, Dodge or Jeep Dealer within the 50 States, the District of Columbia, Canada, Guam, Puerto Rico or Mexico.
IMPORTANT! PLAN SERVICE OBTAINED FROM OTHER THAN A CHRYSLER, DODGE OR JEEP DEALER IS NOT REIMBURSABLE UNLESS AUTHORIZED BY DAIMLERCHRYSLER SERVICE CONTRACTS BEFORE THE SERVICE IS PERFORMED. DEALERS CANNOT AUTHORIZE REPAIRS.
ELIGIBLE VEHICLES: Only domestic 2006 to current model year DaimlerChrysler vehicles (excludes Viper, all SRT vehicles, Sprinter, diesel equipped vehicles and all Ram Cab/Chassis vehicles) covered by a minimum of BOTH a 3/36 Basic Warranty AND Lifetime Powertrain Warranty are eligible within 48 months of the in-service date and 48,000 miles.
IMPORTANT! The following vehicles are not eligible for a DaimlerChrysler Service Contract: Vehicles equipped with right hand drive; Motor Homes; Vehicles placed in taxi or limousine service (except vehicles placed in van pool service); vehicle used for emergency service, ambulance, towing or police service; vehicles used for postal, dump truck or severe off-road use; vehicles converted from two to four-wheel drive; vehicles altered or converted from the original manufacturer's specifications; vehicles not used in accordance with manufacturer's specifications for payload and/or towing capacity; vehicles equipped with a diesel engine; vehicles that operate on other than Gasoline Fuel Systems (i.e. diesel, natural gas, electric, hybrid gas/electric vehicles); vehicles with a gross weight (G.V.W.) of over 14,000 pounds; vehicles where the factory warranty has been voided, reduced or restricted by the manufacturer; vehicles that have been declared to be a total loss by any insurance company, is rebuilt after being declared a total loss, or is issued a title indicating that it is designated as 'salvage', 'junk', 'rebuilt' or words of similar impact.
WHEN PLAN COVERAGE STARTS AND ENDS: Trip Interruption starts on the date you purchase the Plan. Car Rental starts on the date you purchase the Plan, and covers those repair instances when a replacement vehicle is not otherwise provided. ROADSIDE ASSISTANCE TOWING AND REPAIR COVERAGE START WHEN THE VEHICLE'S FACTORY WARRANTY EXPIRES.
This plan offers mechanical coverage as specified to the named original purchaser or retail lessee of the vehicle only, for the lifetime of that original purchaser or retail lessee. The plan ends upon the death of that original purchaser or retail lessee or upon the transfer or sale of the vehicle. The plan ends even if the transfer occurs by operation of law, such as to a lienholder, family member through succession, or successor business.
TRIP INTERRUPTION, FIRST DAY RENTAL/CAR RENTAL ALLOWANCE, TOWING, AND ROADSIDE ASSISTANCE EXPIRE AT 7 YEARS OR 100,000 MILES ON THE ODOMETER.
COVERAGE UNDER THE PLAN: WHAT IS COVERED? The plan will pay the total cost (parts and labor) less a deductible per visit, to correct any of the following mechanical failures, caused by a defect in materials or workmanship of a covered component and are not covered by the vehicle's factory warranty. The only exceptions are those listed under "What is not covered by the Plan".
This plan offers comprehensive mechanical coverage for your vehicle. COMPONENTS COVERED BY THE PLAN INCLUDE (BUT ARE NOT LIMITED TO):
STEERING: Steering Gear Housing and all Internal Parts; Power Steering Gear; Power Steering Pump; Steering Shaft Lower Coupling; Rack and Pinion Assembly; Seals and Gaskets.
AIR CONDITIONING: Factory or Manufacturer-authorized air conditioning installations only. Air Conditioning Compressor, Clutch, Coil, Condenser, Evaporator, Receiver-Drier, Expansion Valve, Hoses and Lines, Low Pressure Cut-Off Switch, High Pressure Cut-off Switch, Clutch Cycling Switch, Instrument Panel Control Assembly, Power Module, Air Conditioning/Heater Blower Motor; Seals and Gaskets.
ENGINE COOLING & FUEL: Cooling Fan, Clutch and Motor; Radiator; Coolant Temperature Switch; Fuel Pump; Water Pump and Housing; Fuel Tank Sending Unit; Fuel Tank and Lines; Serpentine Belt Tensioner; Seals and Gaskets.
FRONT SUSPENSION: Struts; Strut Mounting Plates, Bushings and Bearings; Upper and Lower Control Arms; Control Arm Shafts; Control Arm Bushings; Upper and Lower Ball Joints; Front Wheel Bearings.
REAR SUSPENSION: Rear Leaf Springs; Rear Coil Springs; Auxiliary Springs; Spring Interliner; Spring Bushing; Spring Shackle; U-Bolt Rear Spring; Spring Hanger; Axle Trac Bar; Lateral Link Arm; Shock Mount Plate; Rear Trailing Arm Assembly; Stabilizer/Sway Bar; Stabilizer/Sway Bar Link; Stabilizer/Sway Bar Bushing;
ELECTRICAL: Starter Motor and Solenoid; Generator (Alternator); Engine Control Module- (Single Module Engine Controller) (SMEC); Powertrain Control Module; Distributor; Ignition Coil; Coil Pack Assembly; Voltage Regulator; Horn and Horn Pad; Transmission Control Module.
EXPANDED ELECTRICAL: All Wiring Harnesses; Electronic Fuel Injection System (excluding clogged injectors); Windshield Wiper Motor; Rear Window Wiper Motor; Wiper Control Module; Manually Operated Electrical Switches; Park Neutral Position Switch; Temperature Sending Unit/Switch; Oil Pressure Sending Unit/Switch; Body Computer; Body Control Module. Factory Installed Radio and Speakers (Includes CD and Tape Player).
POWER GROUP: Rear Window Defroster; Power Window Motors; Power Window Flex Track; Power Antenna; Power Seat Motors; Power Door Locks and Linkage.
LUXURY GROUP: Keyless Entry Receiver/Module; Trip Computer; Message Center; Overhead Electronic Vehicle Information Center; Overhead Electronic Compass/Temperature; Power Sunroof Motor; Convertible Top Motor; Electric Mirror Motor and Controls; Cruise Control Servo; Headlight Door Motor; Concealed Headlamp Module.
NOTE: ANY REMOTE TRANSMITTER IS NOT COVERED AT ANY TIME.
MOPAR ACCESSORIES: The following Mopar accessories are covered provided they were installed by a DaimlerChrysler authorized facility; Audio Systems (including Compact Disc and Cassette Players); Rear Seat Video System; Air Conditioning Systems; Speed Control; EVS (Security Systems); Clocks; Remote Trunk Release; Power Steering; Remote Control Outside Mirrors; Power Sliding Rear Windows (trucks); Transmission Oil Cooler.
INSTRUMENTATION: Electronic Instrument Cluster; Amp/Voltmeter Gauge; Fuel Gauge; Temperature Gauge; Tachometer; Oil Pressure Gauge; Turbo Gauge; Speedometer.
BRAKES: Master Cylinder; Assist Booster; Wheel Cylinders; Disc Brake Calipers and Pistons; Brake Lines, Hoses, Fittings; Proportioning Valve; Seals and Gaskets.
NOTE; BRAKE SHOES, PADS, ROTORS, AND DRUMS ARE NOT COVERED AT ANY TIME.
ANTI-LOCK BRAKES (ABS): Brake System's Hydraulic Assembly; Pump Motor Assembly; Controller; Sensors and Relays; Seals and Gaskets.
$100 DEDUCTIBLE: You are responsible to pay only the first $100 of the total cost of covered component repairs performed during each repair visit. Repairs not covered by the Plan are your responsibility. You maybe required to pay state and local taxes in addition to the deductible.
TRIP INTERRUPTION: The Plan will pay up to $1,000 for lodging, meals, and emergency transportation such as taxi, bus, or airline for you and your family if (1) your vehicle is inoperable due to a failure covered under this Plan or under the factory warranty, and (2) you are more than 100 miles from the address of record. Lodging, meals and car rental receipts must accompany a copy of repair bill and must be mailed to: DaimlerChrysler Service Contracts, PO Box 2700 Troy, Michigan 48007-2700.
FIRST DAY RENTAL/CAR RENTAL ALLOWANCE: Coverage starts on the date you purchase the Plan and is not subject to a deductible. First Day Rental Allowance provides $35 car rental allowance if the vehicle is to be serviced for any same day mechanical or maintenance service.
Car Rental Allowance will pay up to $35 per day for a rental any time repairs take overnight, and a component covered by the Plan or the manufacturer's Warranty fails.
Total Rental Allowance per occurrence is a maximum of 5 days or $175.
The Plan will not pay for rental charges for a vehicle that is awaiting service or parts unless the vehicle is inoperable due to a mechanical failure of a covered component, or unless continued operation would cause further damage.
The rental car must be obtained from a Dealer. If a Dealer does not have rental cars available, you may obtain one from a licensed rental agency. Rental coverage is subject to state and local laws and policies imposed by the rental agency. Rental charges in excess of the amount allowed by the Plan are your responsibility. The Plan is not responsible for any refusal of a rental agency to rent a vehicle to you.
ROADSIDE ASSISTANCE*
NOTE: YOU MUST CALL 1-800-521-2779 FOR THIS SERVICE.
The plan provides assistance due to a disablement caused by any mechanical failure and in addition, the Plan provides coverage for such items as towing to the nearest Chrysler, Dodge or Jeep Dealer or DaimlerChryster authorized repair facility, flat tire change (with your good spare), battery jump, out of gas delivery (maximum 2 gallons), lockout service i.e. keys locked in car or frozen lock, to a maximum of $100, per occurrence. Any expense beyond $100 is your responsibility at the time and site of service. Towing assistance will be dispatched only for mechanical disablements which renders the vehicle inoperative. (See exclusions under "THE PLAN WILL NOT COVER.") This service is provided to you as part of your service contract to minimize any unforeseen vehicle operation inconvenience and is available 24 hours per day, 365 days per year.
HOW TO USE DAIMLERCHRYSLER ROADSIDE ASSISTANCE*: All required towing, roadside assistance, lockout, and other roadside assistance services described previously MUST BE ARRANGED AT TIME OF OCCURRENCE through DaimlerChrysler Roadside Assistance by calling 1-800-521-2779. You should be prepared to provide the DaimlerChrysler representative with your name, service contract number, vehicle license plate number, and location including the phone number you are calling from and a brief description of the problem. In some cases, DaimlerChrysler Roadside Assistance may authorize you or your Chrysler, Dodge or Jeep Dealer to arrange for local service and will provide an authorization number to do so. Your service contract will in these instances provide reimbursement of up to $100 maximum per Roadside Assistance incident, provided that the claim contains: (A) A valid original receipt of payment from the tow/repair facility for the services rendered (Claims which contain other than original receipts may be denied.); (B) The DaimlerChrysler Roadside Assistance authorization number; and (C) Your valid DaimlerChrysler Service Contract number. All Roadside Assistance claims that meet requirements should be mailed or faxed to:
DAIMLERCHRYSLER ROADSIDE ASSISTANCE WILL NOT COVER SERVICES WHICH ARE SOLICITED WITHOUT FIRST CONTACTING DAIMLERCHRYSLER ROADSIDE ASSISTANCE FOR PRIOR AUTHORIZATION.
*All Roadside Assistance is provided through Cross Country Motor Club, Inc., Medford, MA 02155, except in Alaska, California, Hawaii, Oregon, Wisconsin and Wyoming where services are provided through Gross Country Motor Club of California, Inc., Thousand Oaks, CA 91360. Both collectively sometimes referred to as CCMC. CCMC acts merely as a dispatcher of referral service to persons or entities who provide the actual service. These persons and/or entitles are independent contractors. Accordingly, neither DaimlerChrysler nor CCMC assumes responsibility for the acts, errors, omissions, negligence, misconduct of such persons and/orentities. All persons availing themselves of the benefits of DaimlerChrysler Roadside Assistance are to look solely to such persons and/or entitles for liability arising In connection therewith, and not to DaimlerChrysler or CCMC.
TRIP INTERRUPTION, FIRST DAY RENTAL/CAR RENTAL ALLOWANCE, TOWING, AND ROADSIDE ASSISTANCE EXPIRE AT 7 YEARS OR 100,000 MILES ON THE ODOMETER.
No Dealer, Dealer employee or DaimlerChrysler employee has the authority to modify or change any provision of this Plan.
YOUR RESPONSIBILITY: Your responsibility is to properly operate, care for and maintain the vehicle as prescribed in the owner's manual supplied by the manufacturer. You should retain all maintenance receipts to
avoid any misunderstanding as to whether or not the maintenance services were performed as required.
Depending on circumstances, DaimlerChrysler Service Contracts reserves the right to inspect, investigate, or demand proof of maintenance BEFORE performance of repairs.
DIAGNOSTIC CHARGES: You may be asked to authorize disassembly and/or diagnostics at the time your repair order is written. Your DaimlerChrysler Service Contract covers disassembly and/or diagnostic charges IF the cause of failure is a covered component under the terms of the plan. If the repair is not covered by the Plan, you will be responsible for the disassembly and/or diagnostic charges.
GOVERNING LAW: Except where prohibited by law, this contract will be governed by Michigan law. Note: Wyoming law is applicable to any contract marketed in Wyoming.
THE PLAN WILL NOT COVER, OR APPLY TO LOSS OR EXPENSE RESULTING FROM:
► Repairs or replacement of any component covered by the vehicle's factory warranty or recall policies; roadside assistance, loaner vehicles or other services which are eligible to be covered by the vehicle's factory warranty or marketing programs;
► Repairs to any vehicle that has become restricted by the manufacturer after the purchase of the Service Contract;
► Repair or replacement of any covered component when it has been determined that the condition existed prior to purchasing the contract;
► Repairs, Towing, Rental or Roadside Assistance to any vehicle where the odometer (mileage) has been stopped or altered and/or the vehicle's actual mileage cannot be readily determined;
► Repairs, Towing, Rental or Roadside Assistance necessary as a result of (a) failure to properly care for or maintain the vehicle;(b) fire, accident, abuse, vandalism, negligence or Act of God including but not limited to any vehicle rendered inoperable due to snow, ice or flood; (c) failure to properly operate the vehicle; (d) vehicles that have been used or are being used for competitive speed events such as races or acceleration trials; (e) pulling a trailer that exceeds the rated capacity of the vehicle or failure to adhere to the requirements for vehicles used to pull a trailer as outlined in the owner manual supplied by the manufacturer; (f) tampering with the emission system or with any parts that could affect that system; (g) use of dirty fluids, or fuels, refrigerants or other fluids which are not recommended by the manufacturer; (h) failure due to fluid contamination or sludge; (i) modifications not approved or recommended by the manufacturer;
► Plan service obtained from other than a Chrysler, Dodge or Jeep Dealer unless authorization is first received from DaimlerChrysler Service Contracts; (Dealers cannot authorize repairs.)
► Maintenance services - engine oil, lubricant, coolant, fluids, filters, battery and cables, spark plugs and wires, belts, lights (bulb, sealed beams, lenses), engine tune-up, suspension alignment, wheel balancing, wiper blades, exhaust systems, heat shields and exhaust hangers: throttle body cleaning;
► Brake pads, shoes, rotors and drums; battery are not covered at any time;
► Exterior - tires; body sheet metal; glass; plastic lenses; paint; bright metal; bumpers; side-view mirrors (glass/housing); wheel covers; steel wheels; aluminum wheels; door handles; weather strips; rust; water leaks; wind noises; all outer body panels; spoilers; plastic and fiberglass body parts; vinyl tops; convertible top fabric; repairs or damage caused by environmental factors such as acid rain, tree sap, salt or ocean spray;
► Interior - trim; carpet; upholstery; dash pad; door and window handles; knobs; buttons; moldings; arm rests and head liner: cargo cover;
► Repairs required as a result of use of other than the vehicle manufacturer's parts;
► Repairs to a covered component caused by the failure of a non-covered component and/or an aftermarket installation not performed by an Authorized DaimlerChrysler Dealer, or any outside installation of "salvage or junk" components in conjunction with an insurance or damage claim. All part installations to satisfy such claims must be with new or factory authorized remanufactured components and parts;
► Bodily injury or property damage arising or allegedly arising out of a defect in the design, manufacturer, materials or workmanship of a covered component;
► Any fines, fees or taxes which are associated with impound towing as a result of actual or alleged violation of any laws or regulations;
► Repairs, Towing, Rental or Roadside Assistance to vehicles registered and/or operated outside of the 50 States, the District of Columbia, Canada, Guam, Puerto Rico and Mexico;
► Mechanical - manual clutch assembly; repairs to snow plows, winches and trailer hitches regardless of their installation; damage to flywheel as a result of clutch failure;
► Shop supplies and materials;
► Loss of use of the vehicle, loss of time, inconvenience, commercial loss, or any incidental or consequential damages.
CANCELLATION AND TRANSFER POLICIES: During the term of the service contract, you have the option to:
• CANCEL the remaining Plan coverage and receive a full or pro-rata refund.
Note: Refer to the cancellation/transfer policy section below for details.
CANCELLATION POLICY: It you are the original purchaser of the Plan, you may cancel this Plan. To cancel the Plan, you may take your Plan Provisions to any authorized DaimlerChrysler Dealer. The dealership will contact DaimlerChrysler Service Contracts to request termination of your contract.
If your vehicle is repossessed or rendered a total loss and your Plan was financed with your vehicle, the lienholder may request your refund. The lienholder is then responsible for requesting. termination of the contract through the Dealer where the-Plan was purchased. If the Plan was not financed, any refund due will be paid to you by check in your namefrom DaimlerChrysler.
If there is no authorized DaimlerChrysler Dealer in your area, mail your cancellation request along with your Plan Provisions, proof of payoff and current mileage on the vehicle to:
On cancellation requests received* within the first 60 days from the original purchase date of the plan, you will be refunded the full amount you paid for the Plan, provided no claims have been paid against the contract. In the event claims have been paid, or requests received* after 60 days, your refund will be based on the full amount you paid for the Plan less a pro-rata adjustment for time or mileage used, whichever is greater, less a cancellation rate/fee as indicated below. The pro-rata refund calculation will be based on terms of 7 years or 100,000 miles.
After 7 years or 100,000 miles, your refund will be in the amount of $25.
We reserve the right to cancel the Plan after issuance should it be discovered that: (a) the vehicle is ineligible or has been modified/altered to make it ineligible after Plan coverage has been in effect; (b) failure of the customer to maintain the vehicle as prescribed by the manufacturer; (c) the odometer has been tampered with or has not been repaired by the customer, or (d) non-payment of premium. Your refund will be based on the full amount you paid for the Plan, less a pro-rata adjustment as set forth in the paragraph above.
NOTES:
• *Requests Received - The pro-rata refund cancellation will be based on the date DaimlerChrysler Service Contracts receives written notification of the cancellation request.
• All refund checks after 7 years or 100,000 miles on the odometer will be $25.
STATE/AMOUNT
Alabama $25 Administration Fee.
California $25 or 10% of the Contract Cost,whichever is less.
Hawaii $50 Administration Fee.
Illinois $50 or 10% of the Contract Cost, whichever is less.
New Hampshire None.
New York $50 Administration Fee.
North Carolina $50 or 10% of the pro-rata refund amount, whichever is less.
Georgia 90% of the unearned pro-rata premium - no Administration Fee.
Oklahoma 90% of the unearned pro rata premium not to exceed $75. If we cancel, 100% of the unearned pro-rata premium will be refunded.
All others $75 Administration Fee.
Note: Plans sold beyond 12 months or 12,000 miles from the original in-service date and within 48,000 miles have a surcharge applied to the Plan cost. $150 of the applicable surcharge is non-refundable after 60 days from the Plan sale date. This statement does not apply to Florida, New Hampshire, Washington or Arizona.
TRANSFER POLICY: This plan is non-transferable to subsequent owners or lessees, even if they are within the same family or business except in the state of North Carolina.
{note: this clause appears on TJ public's policy, but not mine ... STATE OF NORTH CAROLINA ONLY: The original purchaser may authorize transfer of coverage, provided the Plan has not been canceled. Remaining Plan coverage may be transferred to the first subsequent purchaser of the vehicle AT TIME OF VEHICLE SALE ONLY. Thereafter, the Plan is non-transferable and non-cancelable. To transfer this service contract, complete the transfer form. Be sure to include your signature, This means you are authorizing transfer of Plan coverage to the new owner. Transfer requests will not be processed: (a) without the signature of the owner for whom these Plan Provisions were originally issued; or (b) if received after 60 days from the date of vehicle ownership change. The DaimlerChrysler Service Contract transfer fee is as
follows:
TRANSFER FEES
(Applies to the state where the Plan was purchased)
STATE AMOUNT
North Carolina $50}
SPECIAL STATE NOTICES
IOWA
If you have any questions or complaints concerning this service contract, they may be addressed to:
4/16/14 addendum: this is easily the most read page on this 'blog, so it's worth making an additional note here ... in your mind -especially if you're a brand zealot- you may think of chrysler, dodge, ram and jeep as being different vehicles, but from a corporate perspective, they are not. as of 2008, the contracts for dodge, ram, chrysler and jeep look identical to this one. the pricing on any of the vehicles is identical regardless of vehicle cost. my guess is all this would still would be true today. i looked briefly at buying a FIAT and looked at their version of the service contract ... it was very similar (slightly better in some respects) ... everything here is very very close to applying those vehicles as well.}
DEAR B1-66ER
CONGRATULATIONS! You are now covered by a genuine DAIMLERCHRYSLER SERVICE CONTRACT. You made a wise choice when you elected to protect your vehicle investment.
The enclosed Plan Provisions are your actual Service Contract. They fully describe the coverage and features of your Plan and identify you and your vehicle as being eligible for Plan service.
The personalized Plan Provisions should always be presented to your servicing dealer when requesting Plan service. We recommend that you keep your Plan Provisions with your vehicle's other important papers in the glove box at all times for prompt service.
If you have any questions regarding the specific service contract you purchased, contact your selling dealer.
Should you have questions about your service contract coverage or benefits that your dealer cannot answer, or need assistance obtaining Plan Service from a DaimlerChrysler Motors LLC dealer, please feel free to call us toll-free, 8:00 A.M. to 5:00 P.M. Monday through Friday.
1-800-521-9922 In USA
1-800-465-2001 In Canada
1-800-457-4330 Hearing Impaired
Ann Tomlanovich
Director, DaimlerChrysler Service Contracts
DaimlerChrysler Service Contracts, Inc.
P.O. Box 2700
Troy, Michigan
48007-2700
--------------------------------------------------------------------------------
LIFETIME MAXIMUM CARE WRAP
FOR LIFETIME WARRANTY OWNERS
PLAN PROVISIONS
DEFINITIONS: The following are key words which are included in these Provisionswhich have particular meaning:
*you, your - Means "you" the Plan Purchaser
*Dealer - Means "Authorized DaimlerChrysler Service Contract Dealer"
*DaimlerChrysler Vehicles - Means "Chrysler, Dodge or Jeep brand vehicles only"
*we, us, our - Means DaimlerChrysler Motors LLC
*Plan - Means this "Lifetime Maximum Care Wrap Plan" which is a Service Contract
A SERVICE CONTRACT: This Plan is a service contract between you and us. It protects you against major repair bills should a component covered by the Plan fail in normal use. This Plan is not part of the vehicle's factory warranty. We are solely responsible (liable) for fulfillment of the provisions of the Plan.
IMPORTANT! The maximum reimbursable amount should a covered component fail will be THE TOTAL COST OF THE REPAIRS PER VISIT LESS THE DEDUCTIBLE, OR THE CASH VALUE OF THIS VEHICLE WHICHEVER IS LESS!
The cash value of the vehicle will be determined by the average retail value as listed in the current NADA Used Car Pricing Guide. In situations where the repairs costs exceed the cash value of the vehicle, the remainder of the Plan coverage will be cancelled.
PLAN PROVISIONS: These are your plan provisions. Place them in your glove compartment. You must present these provisions to the servicing dealer when requesting plan service. They will describe the plan you purchased and identify you and your vehicle as being eligible for plan service by a specifically assigned service contract number.
This issuance of Plan Provisions by us shall not be deemed as a waiver of our right, or considered a restriction of our right to refuse to pay for service and/or to cancel the Plan should it subsequently be discovered that the vehicle for which the Plan was purchased was not eligible for Plan coverage.
NOTE: In addition to your service contract, your vehicle may also be covered by your vehicle's Lifetime Powertrain warranty. For warranty coverage details, please refer to your warranty information booklet. THIS PLAN DOES NOT COVER ANY REPAIR WHICH IS COVERED BY THE LIFETIME POWERTRAIN WARRANTY.
OBTAINING PLAN SERVICE: Plan service will be provided or assisted by the Dealer who sold you the Plan, at his place of business, using new or authorized remanufactured parts. In the event you cannot return to the selling Dealer for service, you may request service from any Chrysler, Dodge or Jeep Dealer within the 50 States, the District of Columbia, Canada, Guam, Puerto Rico or Mexico.
IMPORTANT! PLAN SERVICE OBTAINED FROM OTHER THAN A CHRYSLER, DODGE OR JEEP DEALER IS NOT REIMBURSABLE UNLESS AUTHORIZED BY DAIMLERCHRYSLER SERVICE CONTRACTS BEFORE THE SERVICE IS PERFORMED. DEALERS CANNOT AUTHORIZE REPAIRS.
ELIGIBLE VEHICLES: Only domestic 2006 to current model year DaimlerChrysler vehicles (excludes Viper, all SRT vehicles, Sprinter, diesel equipped vehicles and all Ram Cab/Chassis vehicles) covered by a minimum of BOTH a 3/36 Basic Warranty AND Lifetime Powertrain Warranty are eligible within 48 months of the in-service date and 48,000 miles.
IMPORTANT! The following vehicles are not eligible for a DaimlerChrysler Service Contract: Vehicles equipped with right hand drive; Motor Homes; Vehicles placed in taxi or limousine service (except vehicles placed in van pool service); vehicle used for emergency service, ambulance, towing or police service; vehicles used for postal, dump truck or severe off-road use; vehicles converted from two to four-wheel drive; vehicles altered or converted from the original manufacturer's specifications; vehicles not used in accordance with manufacturer's specifications for payload and/or towing capacity; vehicles equipped with a diesel engine; vehicles that operate on other than Gasoline Fuel Systems (i.e. diesel, natural gas, electric, hybrid gas/electric vehicles); vehicles with a gross weight (G.V.W.) of over 14,000 pounds; vehicles where the factory warranty has been voided, reduced or restricted by the manufacturer; vehicles that have been declared to be a total loss by any insurance company, is rebuilt after being declared a total loss, or is issued a title indicating that it is designated as 'salvage', 'junk', 'rebuilt' or words of similar impact.
WHEN PLAN COVERAGE STARTS AND ENDS: Trip Interruption starts on the date you purchase the Plan. Car Rental starts on the date you purchase the Plan, and covers those repair instances when a replacement vehicle is not otherwise provided. ROADSIDE ASSISTANCE TOWING AND REPAIR COVERAGE START WHEN THE VEHICLE'S FACTORY WARRANTY EXPIRES.
This plan offers mechanical coverage as specified to the named original purchaser or retail lessee of the vehicle only, for the lifetime of that original purchaser or retail lessee. The plan ends upon the death of that original purchaser or retail lessee or upon the transfer or sale of the vehicle. The plan ends even if the transfer occurs by operation of law, such as to a lienholder, family member through succession, or successor business.
TRIP INTERRUPTION, FIRST DAY RENTAL/CAR RENTAL ALLOWANCE, TOWING, AND ROADSIDE ASSISTANCE EXPIRE AT 7 YEARS OR 100,000 MILES ON THE ODOMETER.
COVERAGE UNDER THE PLAN: WHAT IS COVERED? The plan will pay the total cost (parts and labor) less a deductible per visit, to correct any of the following mechanical failures, caused by a defect in materials or workmanship of a covered component and are not covered by the vehicle's factory warranty. The only exceptions are those listed under "What is not covered by the Plan".
This plan offers comprehensive mechanical coverage for your vehicle. COMPONENTS COVERED BY THE PLAN INCLUDE (BUT ARE NOT LIMITED TO):
STEERING: Steering Gear Housing and all Internal Parts; Power Steering Gear; Power Steering Pump; Steering Shaft Lower Coupling; Rack and Pinion Assembly; Seals and Gaskets.
AIR CONDITIONING: Factory or Manufacturer-authorized air conditioning installations only. Air Conditioning Compressor, Clutch, Coil, Condenser, Evaporator, Receiver-Drier, Expansion Valve, Hoses and Lines, Low Pressure Cut-Off Switch, High Pressure Cut-off Switch, Clutch Cycling Switch, Instrument Panel Control Assembly, Power Module, Air Conditioning/Heater Blower Motor; Seals and Gaskets.
ENGINE COOLING & FUEL: Cooling Fan, Clutch and Motor; Radiator; Coolant Temperature Switch; Fuel Pump; Water Pump and Housing; Fuel Tank Sending Unit; Fuel Tank and Lines; Serpentine Belt Tensioner; Seals and Gaskets.
FRONT SUSPENSION: Struts; Strut Mounting Plates, Bushings and Bearings; Upper and Lower Control Arms; Control Arm Shafts; Control Arm Bushings; Upper and Lower Ball Joints; Front Wheel Bearings.
REAR SUSPENSION: Rear Leaf Springs; Rear Coil Springs; Auxiliary Springs; Spring Interliner; Spring Bushing; Spring Shackle; U-Bolt Rear Spring; Spring Hanger; Axle Trac Bar; Lateral Link Arm; Shock Mount Plate; Rear Trailing Arm Assembly; Stabilizer/Sway Bar; Stabilizer/Sway Bar Link; Stabilizer/Sway Bar Bushing;
ELECTRICAL: Starter Motor and Solenoid; Generator (Alternator); Engine Control Module- (Single Module Engine Controller) (SMEC); Powertrain Control Module; Distributor; Ignition Coil; Coil Pack Assembly; Voltage Regulator; Horn and Horn Pad; Transmission Control Module.
EXPANDED ELECTRICAL: All Wiring Harnesses; Electronic Fuel Injection System (excluding clogged injectors); Windshield Wiper Motor; Rear Window Wiper Motor; Wiper Control Module; Manually Operated Electrical Switches; Park Neutral Position Switch; Temperature Sending Unit/Switch; Oil Pressure Sending Unit/Switch; Body Computer; Body Control Module. Factory Installed Radio and Speakers (Includes CD and Tape Player).
POWER GROUP: Rear Window Defroster; Power Window Motors; Power Window Flex Track; Power Antenna; Power Seat Motors; Power Door Locks and Linkage.
LUXURY GROUP: Keyless Entry Receiver/Module; Trip Computer; Message Center; Overhead Electronic Vehicle Information Center; Overhead Electronic Compass/Temperature; Power Sunroof Motor; Convertible Top Motor; Electric Mirror Motor and Controls; Cruise Control Servo; Headlight Door Motor; Concealed Headlamp Module.
NOTE: ANY REMOTE TRANSMITTER IS NOT COVERED AT ANY TIME.
MOPAR ACCESSORIES: The following Mopar accessories are covered provided they were installed by a DaimlerChrysler authorized facility; Audio Systems (including Compact Disc and Cassette Players); Rear Seat Video System; Air Conditioning Systems; Speed Control; EVS (Security Systems); Clocks; Remote Trunk Release; Power Steering; Remote Control Outside Mirrors; Power Sliding Rear Windows (trucks); Transmission Oil Cooler.
INSTRUMENTATION: Electronic Instrument Cluster; Amp/Voltmeter Gauge; Fuel Gauge; Temperature Gauge; Tachometer; Oil Pressure Gauge; Turbo Gauge; Speedometer.
BRAKES: Master Cylinder; Assist Booster; Wheel Cylinders; Disc Brake Calipers and Pistons; Brake Lines, Hoses, Fittings; Proportioning Valve; Seals and Gaskets.
NOTE; BRAKE SHOES, PADS, ROTORS, AND DRUMS ARE NOT COVERED AT ANY TIME.
ANTI-LOCK BRAKES (ABS): Brake System's Hydraulic Assembly; Pump Motor Assembly; Controller; Sensors and Relays; Seals and Gaskets.
$100 DEDUCTIBLE: You are responsible to pay only the first $100 of the total cost of covered component repairs performed during each repair visit. Repairs not covered by the Plan are your responsibility. You maybe required to pay state and local taxes in addition to the deductible.
TRIP INTERRUPTION: The Plan will pay up to $1,000 for lodging, meals, and emergency transportation such as taxi, bus, or airline for you and your family if (1) your vehicle is inoperable due to a failure covered under this Plan or under the factory warranty, and (2) you are more than 100 miles from the address of record. Lodging, meals and car rental receipts must accompany a copy of repair bill and must be mailed to: DaimlerChrysler Service Contracts, PO Box 2700 Troy, Michigan 48007-2700.
FIRST DAY RENTAL/CAR RENTAL ALLOWANCE: Coverage starts on the date you purchase the Plan and is not subject to a deductible. First Day Rental Allowance provides $35 car rental allowance if the vehicle is to be serviced for any same day mechanical or maintenance service.
Car Rental Allowance will pay up to $35 per day for a rental any time repairs take overnight, and a component covered by the Plan or the manufacturer's Warranty fails.
Total Rental Allowance per occurrence is a maximum of 5 days or $175.
The Plan will not pay for rental charges for a vehicle that is awaiting service or parts unless the vehicle is inoperable due to a mechanical failure of a covered component, or unless continued operation would cause further damage.
The rental car must be obtained from a Dealer. If a Dealer does not have rental cars available, you may obtain one from a licensed rental agency. Rental coverage is subject to state and local laws and policies imposed by the rental agency. Rental charges in excess of the amount allowed by the Plan are your responsibility. The Plan is not responsible for any refusal of a rental agency to rent a vehicle to you.
ROADSIDE ASSISTANCE*
NOTE: YOU MUST CALL 1-800-521-2779 FOR THIS SERVICE.
The plan provides assistance due to a disablement caused by any mechanical failure and in addition, the Plan provides coverage for such items as towing to the nearest Chrysler, Dodge or Jeep Dealer or DaimlerChryster authorized repair facility, flat tire change (with your good spare), battery jump, out of gas delivery (maximum 2 gallons), lockout service i.e. keys locked in car or frozen lock, to a maximum of $100, per occurrence. Any expense beyond $100 is your responsibility at the time and site of service. Towing assistance will be dispatched only for mechanical disablements which renders the vehicle inoperative. (See exclusions under "THE PLAN WILL NOT COVER.") This service is provided to you as part of your service contract to minimize any unforeseen vehicle operation inconvenience and is available 24 hours per day, 365 days per year.
HOW TO USE DAIMLERCHRYSLER ROADSIDE ASSISTANCE*: All required towing, roadside assistance, lockout, and other roadside assistance services described previously MUST BE ARRANGED AT TIME OF OCCURRENCE through DaimlerChrysler Roadside Assistance by calling 1-800-521-2779. You should be prepared to provide the DaimlerChrysler representative with your name, service contract number, vehicle license plate number, and location including the phone number you are calling from and a brief description of the problem. In some cases, DaimlerChrysler Roadside Assistance may authorize you or your Chrysler, Dodge or Jeep Dealer to arrange for local service and will provide an authorization number to do so. Your service contract will in these instances provide reimbursement of up to $100 maximum per Roadside Assistance incident, provided that the claim contains: (A) A valid original receipt of payment from the tow/repair facility for the services rendered (Claims which contain other than original receipts may be denied.); (B) The DaimlerChrysler Roadside Assistance authorization number; and (C) Your valid DaimlerChrysler Service Contract number. All Roadside Assistance claims that meet requirements should be mailed or faxed to:
DaimlerChrysler Roadside Assistance
P.O. Box 9145
Medford, MA 02155
Attn: Claims Department
1-800-521-2779
FAX Number: 1-781-658-2691
DAIMLERCHRYSLER ROADSIDE ASSISTANCE WILL NOT COVER SERVICES WHICH ARE SOLICITED WITHOUT FIRST CONTACTING DAIMLERCHRYSLER ROADSIDE ASSISTANCE FOR PRIOR AUTHORIZATION.
*All Roadside Assistance is provided through Cross Country Motor Club, Inc., Medford, MA 02155, except in Alaska, California, Hawaii, Oregon, Wisconsin and Wyoming where services are provided through Gross Country Motor Club of California, Inc., Thousand Oaks, CA 91360. Both collectively sometimes referred to as CCMC. CCMC acts merely as a dispatcher of referral service to persons or entities who provide the actual service. These persons and/or entitles are independent contractors. Accordingly, neither DaimlerChrysler nor CCMC assumes responsibility for the acts, errors, omissions, negligence, misconduct of such persons and/orentities. All persons availing themselves of the benefits of DaimlerChrysler Roadside Assistance are to look solely to such persons and/or entitles for liability arising In connection therewith, and not to DaimlerChrysler or CCMC.
TRIP INTERRUPTION, FIRST DAY RENTAL/CAR RENTAL ALLOWANCE, TOWING, AND ROADSIDE ASSISTANCE EXPIRE AT 7 YEARS OR 100,000 MILES ON THE ODOMETER.
No Dealer, Dealer employee or DaimlerChrysler employee has the authority to modify or change any provision of this Plan.
YOUR RESPONSIBILITY: Your responsibility is to properly operate, care for and maintain the vehicle as prescribed in the owner's manual supplied by the manufacturer. You should retain all maintenance receipts to
avoid any misunderstanding as to whether or not the maintenance services were performed as required.
Depending on circumstances, DaimlerChrysler Service Contracts reserves the right to inspect, investigate, or demand proof of maintenance BEFORE performance of repairs.
DIAGNOSTIC CHARGES: You may be asked to authorize disassembly and/or diagnostics at the time your repair order is written. Your DaimlerChrysler Service Contract covers disassembly and/or diagnostic charges IF the cause of failure is a covered component under the terms of the plan. If the repair is not covered by the Plan, you will be responsible for the disassembly and/or diagnostic charges.
GOVERNING LAW: Except where prohibited by law, this contract will be governed by Michigan law. Note: Wyoming law is applicable to any contract marketed in Wyoming.
THE PLAN WILL NOT COVER, OR APPLY TO LOSS OR EXPENSE RESULTING FROM:
► Repairs or replacement of any component covered by the vehicle's factory warranty or recall policies; roadside assistance, loaner vehicles or other services which are eligible to be covered by the vehicle's factory warranty or marketing programs;
► Repairs to any vehicle that has become restricted by the manufacturer after the purchase of the Service Contract;
► Repair or replacement of any covered component when it has been determined that the condition existed prior to purchasing the contract;
► Repairs, Towing, Rental or Roadside Assistance to any vehicle where the odometer (mileage) has been stopped or altered and/or the vehicle's actual mileage cannot be readily determined;
► Repairs, Towing, Rental or Roadside Assistance necessary as a result of (a) failure to properly care for or maintain the vehicle;(b) fire, accident, abuse, vandalism, negligence or Act of God including but not limited to any vehicle rendered inoperable due to snow, ice or flood; (c) failure to properly operate the vehicle; (d) vehicles that have been used or are being used for competitive speed events such as races or acceleration trials; (e) pulling a trailer that exceeds the rated capacity of the vehicle or failure to adhere to the requirements for vehicles used to pull a trailer as outlined in the owner manual supplied by the manufacturer; (f) tampering with the emission system or with any parts that could affect that system; (g) use of dirty fluids, or fuels, refrigerants or other fluids which are not recommended by the manufacturer; (h) failure due to fluid contamination or sludge; (i) modifications not approved or recommended by the manufacturer;
► Plan service obtained from other than a Chrysler, Dodge or Jeep Dealer unless authorization is first received from DaimlerChrysler Service Contracts; (Dealers cannot authorize repairs.)
► Maintenance services - engine oil, lubricant, coolant, fluids, filters, battery and cables, spark plugs and wires, belts, lights (bulb, sealed beams, lenses), engine tune-up, suspension alignment, wheel balancing, wiper blades, exhaust systems, heat shields and exhaust hangers: throttle body cleaning;
► Brake pads, shoes, rotors and drums; battery are not covered at any time;
► Exterior - tires; body sheet metal; glass; plastic lenses; paint; bright metal; bumpers; side-view mirrors (glass/housing); wheel covers; steel wheels; aluminum wheels; door handles; weather strips; rust; water leaks; wind noises; all outer body panels; spoilers; plastic and fiberglass body parts; vinyl tops; convertible top fabric; repairs or damage caused by environmental factors such as acid rain, tree sap, salt or ocean spray;
► Interior - trim; carpet; upholstery; dash pad; door and window handles; knobs; buttons; moldings; arm rests and head liner: cargo cover;
► Repairs required as a result of use of other than the vehicle manufacturer's parts;
► Repairs to a covered component caused by the failure of a non-covered component and/or an aftermarket installation not performed by an Authorized DaimlerChrysler Dealer, or any outside installation of "salvage or junk" components in conjunction with an insurance or damage claim. All part installations to satisfy such claims must be with new or factory authorized remanufactured components and parts;
► Bodily injury or property damage arising or allegedly arising out of a defect in the design, manufacturer, materials or workmanship of a covered component;
► Any fines, fees or taxes which are associated with impound towing as a result of actual or alleged violation of any laws or regulations;
► Repairs, Towing, Rental or Roadside Assistance to vehicles registered and/or operated outside of the 50 States, the District of Columbia, Canada, Guam, Puerto Rico and Mexico;
► Mechanical - manual clutch assembly; repairs to snow plows, winches and trailer hitches regardless of their installation; damage to flywheel as a result of clutch failure;
► Shop supplies and materials;
► Loss of use of the vehicle, loss of time, inconvenience, commercial loss, or any incidental or consequential damages.
CANCELLATION AND TRANSFER POLICIES: During the term of the service contract, you have the option to:
• CANCEL the remaining Plan coverage and receive a full or pro-rata refund.
Note: Refer to the cancellation/transfer policy section below for details.
CANCELLATION POLICY: It you are the original purchaser of the Plan, you may cancel this Plan. To cancel the Plan, you may take your Plan Provisions to any authorized DaimlerChrysler Dealer. The dealership will contact DaimlerChrysler Service Contracts to request termination of your contract.
If your vehicle is repossessed or rendered a total loss and your Plan was financed with your vehicle, the lienholder may request your refund. The lienholder is then responsible for requesting. termination of the contract through the Dealer where the-Plan was purchased. If the Plan was not financed, any refund due will be paid to you by check in your namefrom DaimlerChrysler.
If there is no authorized DaimlerChrysler Dealer in your area, mail your cancellation request along with your Plan Provisions, proof of payoff and current mileage on the vehicle to:
DAIMLERCHRYSLER SERVICE CONTRACTS INC.
CANCELLATION DEPARTMENT
P.O. BOX 2700
TROY, MI 48007-2700
On cancellation requests received* within the first 60 days from the original purchase date of the plan, you will be refunded the full amount you paid for the Plan, provided no claims have been paid against the contract. In the event claims have been paid, or requests received* after 60 days, your refund will be based on the full amount you paid for the Plan less a pro-rata adjustment for time or mileage used, whichever is greater, less a cancellation rate/fee as indicated below. The pro-rata refund calculation will be based on terms of 7 years or 100,000 miles.
After 7 years or 100,000 miles, your refund will be in the amount of $25.
We reserve the right to cancel the Plan after issuance should it be discovered that: (a) the vehicle is ineligible or has been modified/altered to make it ineligible after Plan coverage has been in effect; (b) failure of the customer to maintain the vehicle as prescribed by the manufacturer; (c) the odometer has been tampered with or has not been repaired by the customer, or (d) non-payment of premium. Your refund will be based on the full amount you paid for the Plan, less a pro-rata adjustment as set forth in the paragraph above.
NOTES:
• *Requests Received - The pro-rata refund cancellation will be based on the date DaimlerChrysler Service Contracts receives written notification of the cancellation request.
• All refund checks after 7 years or 100,000 miles on the odometer will be $25.
CANCELLATION FEES
(Applies to the state where the Plan was purchased)STATE/AMOUNT
Alabama $25 Administration Fee.
California $25 or 10% of the Contract Cost,whichever is less.
Hawaii $50 Administration Fee.
Illinois $50 or 10% of the Contract Cost, whichever is less.
New Hampshire None.
New York $50 Administration Fee.
North Carolina $50 or 10% of the pro-rata refund amount, whichever is less.
Georgia 90% of the unearned pro-rata premium - no Administration Fee.
Oklahoma 90% of the unearned pro rata premium not to exceed $75. If we cancel, 100% of the unearned pro-rata premium will be refunded.
All others $75 Administration Fee.
Note: Plans sold beyond 12 months or 12,000 miles from the original in-service date and within 48,000 miles have a surcharge applied to the Plan cost. $150 of the applicable surcharge is non-refundable after 60 days from the Plan sale date. This statement does not apply to Florida, New Hampshire, Washington or Arizona.
TRANSFER POLICY: This plan is non-transferable to subsequent owners or lessees, even if they are within the same family or business except in the state of North Carolina.
{note: this clause appears on TJ public's policy, but not mine ... STATE OF NORTH CAROLINA ONLY: The original purchaser may authorize transfer of coverage, provided the Plan has not been canceled. Remaining Plan coverage may be transferred to the first subsequent purchaser of the vehicle AT TIME OF VEHICLE SALE ONLY. Thereafter, the Plan is non-transferable and non-cancelable. To transfer this service contract, complete the transfer form. Be sure to include your signature, This means you are authorizing transfer of Plan coverage to the new owner. Transfer requests will not be processed: (a) without the signature of the owner for whom these Plan Provisions were originally issued; or (b) if received after 60 days from the date of vehicle ownership change. The DaimlerChrysler Service Contract transfer fee is as
follows:
TRANSFER FEES
(Applies to the state where the Plan was purchased)
STATE AMOUNT
North Carolina $50}
SPECIAL STATE NOTICES
IOWA
If you have any questions or complaints concerning this service contract, they may be addressed to:
Commissioner of Insurance
Iowa Insurance Division
Lucas State Office Building
Des Moines, IA 50319
NEED HELP OR ASSISTANCE WITH YOUR SERVICE CONTRACT?
IS YOUR ADDRESS UP-TO-DATE?
Write to:
DaimlerChrysier Service Contracts Inc.
P. O. Box 2700
Troy, MI 48007-2700
Note: All requests must contain your Name, Service Contract Number, and Vehicle Identification Number.
Or phone us Toll Free - see hours below:
1-800-521-9922 (in USA)
1-800-465-2001 (in Canada)
1-800-457-4330 (Hearing Impaired)
Toll-Free Telephone Assistance is Available
8:00 a.m. to 5:00 p.m. Monday through Friday
For 24-Hour Roadside Assistance (including Towing)
1-800-521-2779
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