six hours after the post office showed my letter being delivered to chrysler, i got a phone call from a detroit area code ... it is, in fact, a rep. calling from the CEO's office ... this in itself is interesting, not only because the response is so fast, but also because i never put a phone number on my letter -- it means that they've gone through their owners' logs and pulled it out.
the conversation is long, winding and strange (as conversations with me tend to be on the phone -- the robot has suggested that i start publishing all my phone conversations), but i can summarize it succinctly: if i follow what's in the owner's manual, i'm covered for warranty's sake.
some interesting pieces of side trivia:
* chrysler has a record of all my visits to all my dealerships, but they do not have a record of what the results of individual inspections are.
* my chrysler rep. also has a max care service contract on her jeep (and she hasn't read her owner's manual).
* i now have a name and a direct line into chrysler.
i was traveling at the time and forgot to ask for a quick note in the mail stating the same, just for my record purposes, but i will.
we also had a brief conversation about chapman that i will not repeat here, but i will say i am satisfied.
i consider this an early xmas present from chrysler, and given the current circumstance, could not be happier.
(19184486)
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